Every order is custom-made for you, so we can't take stickers back and resell them. What we can do — and have done since 1988 — is stand behind every print that leaves our shop.
If your stickers arrive with a print error, the wrong size or shape, incorrect colors caused by our production, or damage from shipping, we reprint the affected order at no charge. If a reprint can't make it right, we'll refund it. Tell us within 14 days of delivery and include a photo of the problem — that's all we need to get a fix moving, usually the same day.
Because every sticker is printed and die-cut to your artwork, size, and quantity, we can't accept returns or exchanges on correctly produced orders. Once your job matches what was approved, the sale is final. This is standard across the custom printing industry — and it's exactly why we check every job before it ships.
When you approve a proof, you're approving the spelling, layout, colors, and size shown. If an error that was visible in the approved proof makes it to print — a typo, an old phone number — the reprint isn't free, but we'll make it as painless as we can with a discounted rerun. Catching it before approval costs nothing, so look twice.
Printed color can differ slightly from what a backlit screen shows — that's physics, not a defect. If a specific color must match exactly (brand colors, for example), tell us up front and we'll work from a printed proof or a color standard.
Email stickers@abigprintco.com or call (805) 899-2387 with your order details and a photo of the issue. Local customers are welcome to bring the order by the shop. We respond fast — usually the same business day.
We'd rather talk it through than have you wonder. Call or write anytime during shop hours.